Avaya Offering Free Emergency Communications for Irma. Money Grab or Smart Business?

thegrinch

Avaya – extremely heartless or extremely kindhearted?

Avaya made news with their latest offering to victims of Hurricane Irma, but is it good news or bad? No one wants to see victims of natural disasters taken advantage of like those people price gouging bottled water during the Florida evacuations. That’s just adding insult to injury. As Americans we are great at coming together to help our fellow citizens in times of need. Today’s question is now whether Avaya is looking to lend a helping hard or take advantage of the victims of Hurricane Irma? According to the Historic City News, they’ve been informed that

whether your agency is a customer of AVAYA, or not — Avaya is offering complimentary technology support, including additional licenses and telecommunications assistance, as Florida prepares for the arrival of Hurricane Irma. Hurricane Harvey had devastating effects in Louisiana, and Texas. Hurricane Irma could have devastating effects across Alabama, Florida, Georgia, North Carolina, and South Carolina. Continued communications are essential to all organizations but many companies and their employees have had their telephone service interrupted or cannot come to the office to work. Source: Avaya Offers Free Emergency Communications



When you read the entire statement, it truly looks as if Avaya has nothing but the best intentions at heart for offering this program.

“Our team lives here in Florida and we want to do our part to help with the recovery efforts to get our state back up and running,” an AVAYA company representative told Historic City News. Source: Avaya Offers Free Emergency Communications

Bravo Avaya!

leo-cheers We all know “the show must go on”, so for a lot of business affected by Irma ,it’s now time to re-build and get back to the day to day duties of business. One of the major keys to doing that is being able to communicate and staying connected. So during a time of emergency when some people were charging $99 for a 24-pack of bottled water, that was selling for only $9.99 a week prior, Avaya is stepping in to help get communications up and running for those hit hard by Irma’s destruction. Bravo Avaya, Bravo! What do you think? View our Industry News section for more stories about Avaya and other telecom news.

Advertisements

Avaya Files For Chapter 11 Bankruptcy, What Now?

avaya-business-phone-systems

Avaya, after much anticipation, finally made it official by filing for Chapter 11 Bankruptcy.

avaya_logo-svg

Avaya is one of the recognized leaders in providing global solutions for customer and team engagement, business phone systems, unified communications, networking and a host of other telecommunications products.

The move was made in an effort to get out from under some massive debt. According to Avaya’s CEO, Kevin Kennedy:

“We have conducted an extensive review of alternatives to address Avaya’s capital structure, and we believe pursuing a restructuring through Chapter 11 is the best path forward at this time. Reducing the company’s current debt through the Chapter 11 process will best position all of Avaya’s businesses for future success”

Source: Avaya Inc. Files for Chapter 11 Protection

Now what does that mean for all the Avaya customers and partners? According to Phil Edholm, President and Founder of PKE Consulting, which consults to end users and vendors in the communications and networking markets, the outlook is a bit cloudy, but not too gloomy:

“Considering all of this, what does the bankruptcy mean for Avaya customers? Clearly, the path forward is now very cloudy (pun intended). However, I do believe that, regardless of the bankruptcy’s outcome, the Avaya businesses will go forward in some form and customers can be assured that their investments will continue to be supported and useable.”

Source: Avaya Bankruptcy: Good or Bad for Customers?

 

In fact it looks like only the US subsidiaries will be affected and it’s business as usual for the UK and the other foreign entities.

Avaya B159 Conference Phone 700501530

Ronald Rubens, VP of Avaya’s Europe North says he actually thinks it’s a good thing and not just business as usual.

“If we hadn’t got a bankruptcy protection then that would have meant our operation was compromised.”

Source: Avaya's bankruptcy protection is a 'good thing,' says Europe North veep

Avaya is hoping this will get them back on track. John Sullivan, CFA, VP and Corporate Treasurer, Avaya Inc. actually wrote an article addressing the move and how they arrived at chapter 11.

So even though this may look like it’s deja vu all over again, I’m thinking this time around, with the Nortel history as reference, Avaya should do fairly well after all the dust has settled.

And we are wishing them all the best.